Refund policy

At JC Enterprise, we want to ensure that our customers are delighted with their purchases. Therefore, we have implemented a Return & Exchange Policy to address situations where customers are not entirely satisfied with their purchase.

Cancellations / Modifications

To cancel or modify your order, please do so before the order is shipped. Once the product has been shipped, cancellations or modifications cannot be processed through our website.

Exchange Order

You can exchange your product within 7 days of delivery.

To be eligible for an exchange, the product must be unused, in its original packaging, and have all tags and accessories intact. Exchanges are applicable in cases of incorrect color, defective products, or wrongly delivered items.

  • We strongly recommend recording a complete unboxing video without any cuts or pauses while opening your order. Without proper video proof, a return or exchange request may not be processed.

  • The product must be unused and in the same condition as when you received it, with its original packaging, tags, and accessories.

  • If you receive an incorrect color, defective product, or wrong item due to an error by JC Enterprise, our team will arrange a free reverse pickup.

  • If the issue is caused by the customer, the customer must send the product to our warehouse at their own cost.

  • Once we receive the returned item, our team will inspect it and process the exchange within 24 hours, subject to eligibility.

Return Order

You can return your product within 7 days of delivery, provided that the product is eligible for return.

To be eligible for a return, the product must be unused, in its original packaging, and have all tags and accessories intact.

  • We strongly recommend recording a complete unboxing video without any cuts or pauses while opening your order. Without proper video proof, a return or exchange request may not be processed.

  • The product must be unused and in the same condition as when you received it, with its original packaging, tags, and accessories.

  • If you receive an incorrect color, defective product, or wrong item due to an error by JC Enterprise, our team will arrange a free reverse pickup.

  • If the issue is caused by the customer, the customer must send the product to our warehouse at their own cost.

  • Once we receive the returned item, our team will inspect it and, if approved, issue a refund in the form of store credit, which can be used for future purchases from our store.

Terms & Conditions

  • Return or Exchange requests will not be processed if the product has been damaged due to misuse, improper handling, or physical damage caused after delivery.

  • Return or Exchange requests will not be processed if the product is returned without its accessories, tags, or original packaging.

  • We only allow exchanges for eligible items in the Wrist Wear & Earbuds/Headphone categories with the same product and variant.

  • Please check the required size, model, color, and variant carefully before placing your order.

  • For a hassle-free return or exchange process, please provide a proper unboxing video without any cuts or pauses.

  • All return and exchange requests are subject to inspection and approval by JC Enterprise.